We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped.
FAQ
Payment
- What payment methods do you accept?
What payment methods do you accept?
Ordering and delivery
- Can I place an order without creating an account?
- Can I track my order?
- Where is my order confirmation?
- When will my order arrive?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Where is my order confirmation?
This is automatically sent to your email address when you place an order.
When will my order arrive?
Orders that require shipping within the U.S. will be delivered within three to ten daysefe. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
Returns
- Can I return or exchange an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.